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Client Help

Tips for Optimal Service

Changes that affect your office also impact your answering service. So contact us as often as needed when things change. To ensure great service, we rely on having current information for client offices. For out-of-town information, you can send a fast absence notfication above.

Please let us know

If you are scheduled to be out-of-town, on vacation, or otherwise unreachable.

If you are expecting an important call or if you have an unusual situation you would like us to help you handle.

How we're doing! Regardless of the problem or how minor it may seem...we want to know.

About any changes that affect the information in your account. A change of any telephone number listed in your account (home, office, cell.)

About any personnel changes...new employees or if when someone leaves permanently, and how we should handle calls for those individuals.

24 hours in advance if your office is having a meeting, party, or extended luncheon.

Schedules

Send your on-call schedule by 3:00 p.m., Monday - Friday.

Send your monthly schedule before the last week of the month.

If you are re-sending a schedule with changed information, please hi-light or mark those changes.

Include any holiday coverage on your on-call schedule.

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